  |
|
| Order
Processing Support |
Services Warehouse FAQ About Contact Privacy Policy Client Login |
So, you have the warehouse that fulfills your customer orders, but you need support to take the orders in the first place, or help you export them from your webstore or system into the warehouse database.
- We can take your live phone orders, live chat orders over the Internet.
- We can process your email or fax orders
- We can even handle direct mail orders!
Let us work with your 3rd party warehouse service.
It's easy to directly connect a webstore to the warehouse through XML integration, but why would you? Mistakes and requests for changes by customers - too late - its already been sent through, picked and packaged!
A chance to make personal contact with your customers, instead of a silent and unfriendly website interaction? Missed. The aim should be to increase the number of occasions your customers have personal contact with your business!
Let us show you how increased contact with customers actually leads to reduced customer complaints, more sales, leading to happier customers, positive word-of-mouth referrals, and with our delivery confirmation service - even on the spot re-orders!
Here is another way to understand what we do:
NETordering - the beginning and end of your order processing needs.
Order Processing by Real People
Select the level of service you want to offer your customers:
- Order Taking by phone, live chat or by email or fax, Entered into your webstore and/or the 3rd party warehouse service's database.
- Order Confirmation, personal confirmation of orders made by mail, email or fax, includes order processing in to warehouse database. Add this service if you want to correct orders and address errors (customers might even add to their orders!), provide "human" confirmation and provide assurance their order is being taken care of.
- Order and Delivery Confirmation! Personal confirmation of order with customer, order processing in to warehouse and personal follow up after order is delivered to ensure customer is satisfied. The ultimate in service - confirm the customer's order in person before AND after delivery! Record feedback and take re-orders on the spot.
Order processing for each order includes:
- Receiving orders by phone, file, fax, email, post office, live chat.
- Formatting order into warehouse database format. Checking for errors.
Why not contact us, to find out more?
|
||
| NETordering services your customers and order data. We work directly with your warehouse service. We will even follow up personally with your customers after delivery and get their feedback and re-orders too! How do we do this? All of our services are in modules, so when we look into your situation, we customize the required services and give you choices. We manage our service to you through project management. We will have one person setup your account, and you will have a dedicated co-ordinator who will work with you and your warehouse to ensure the smooth processing of all orders. We will provide visibility of your orders being processed. Why NETordering? Traditional mail order businesses need to convert their orders for processing with modern warehouse services Internet webstores, or even simple websites need to process their orders on a regular basis in the correct format for warehouses. All businesses need to put the "service" back into order processing. Make the ordering process another means of being personally in contact with your customers to confirm their orders or delivery. We clean and check all the data presented for ordering, rather than having your system send it direct to the warehouse. Who is NETordering for? Small to medium businesses, whether they use the Internet webstore, or a traditional snail mail catalog - we help convert your data through the Internet to a 3rd party warehouse service. Business owners who seek a higher standard of service for their customers - NETordering is a choice to consider. If you do not have a warehouse service, or you are itching to find a cheaper and more effective solution, we would be happy to refer you. NETordering makes it easy for you!
|