How Do We Operate?

NETordering provides an umbrella of services to increase the effectiveness of order processing and using the opportuity to improve the customer experience when ordering with your business.

Q. What type of businesses do you currently provide order processing for?

A. Our current clients include wholesale gift product distribution, direct mail order maternity products, and an overseas women's fashion company. All of them use the same 3rd party warhouse service.

Q. Why is your list of service fees likely to change? Are there any other fees?

A. As each Client will have quite different needs we need to be flexible when we package the services together. The fees listed are for when that service is the only service provided. Also, should a Client need a unique fax number (as an example), then we will need to charge an additional fee. The list of fees for a potential Client will be listed in our quotation we will prepare after discussing needs.

Q. How do we pay for your services?

A. Payments are made weekly, one day after the invoice is emailed/posted to the nominated Client contact. Prior to commencing services, Client authorizes Condell Limited DBA NETordering to either directly debit a bank account or credit card (Mastercard, Visa, AMEX).

Q. How do you account for all of the transactions that you charge a fee for?

A. We make a careful count of all of the transactions in each shift. As all orders are ultimately converted to database records, we count the orders from each source, and reconcile those counts with the totals of records in each database uploaded to the warehouse. Client will always have access to the database files submitted to the warehouse so they may verify the level of activity over a period of time and hence verify our invoiced transaction amounts.

Q. How will the relationship between Client - NETordering - 3rd party Warehouse work?

A. We divide the work up as follows:

• As the Client, your account will be setup and modifed as needed by our Solutions people.
• After intial setup, you will be handed to a Warehouse & Client Coordinator (WCC) who will be your day-to-day contact for any issues.
• The WCC will be the same person who will be in daily contact with your nominated 3rd party Warehouse.
• Live orders (phone and live chats) are handled by our Live Operators (LO's).
• All other orders are handled by our Database Transcribers (DT's).
• The WCC's role also ensures all databases uploaded to the warehouse are in good order and they account for all the transactions that have taken place during the shift.
• You will always have access to the Operations Manager who is responsible to NETordering management for daily operations or to the Vice President Solutions should you want to change arrangements or try new services.

Contact us, if our FAQ's have generated extra questions we have not answered